Speak for you

I am 75 years old this year, a low-income household, and also an 'elementary school student' of blockchain who is trying to learn.
But today, I was completely crushed by Binance's indifference.
To prove myself, I followed the customer service instructions and spent 3 hours recording a video of me operating my account. As a result, I was deemed 'batch registration, trading, market manipulation!'
Where can an old man like me, who struggles to type on a phone, learn about these high-tech things?
With no help in sight, I can only voice my concerns here. @Yi He @币安Binance华语 Please take a look at the despair of an old user.

I started getting involved in Binance's Alpha program in June this year. Because of my age, I'm not very familiar with using a phone, and my fingers aren't very agile, I often lose money in trading. But I haven't given up; by exploring bit by bit, I can still earn some living expenses to support my family each month.