Need some help from the community.
I sold 20,000 RMB on Binance C2C and selected the frozen-funds compensation option. Now my account has been frozen, and they’re asking me to provide proof of social security contributions and tax payments, proof of employment, and so on to unfreeze it. What should I do?!

I contacted Binance customer support, and they told me to contact my bank myself to unfreeze the account.
So what’s the point of choosing the frozen-funds compensation option?

Could someone from Binance officially explain this?